Complaints Procedure
A complaint is an expression of concern or dissatisfaction with the services provided or actions taken by the college(s).
This procedure applies to all students, apprentices, parents or carers, salon or restaurant clients and employers (not contracted to the college).
Where a contract exists between the college(s) and another party, the terms of the contract will apply following the informal stage. Complaints should be handled in a professional non-confrontational manner.
Our full complaints policy and procedure can be found here.
College updates
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EPNE launches fully funded digital marketing course for businesses
EPNE launches fully funded digital marketing training programme designed to help organisations in the region market their business online.
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EPNE colleges celebrate outstanding results
Students across college group are celebrating after receiving their A-Level, T Levels and technical results.
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Northumberland College alumni lead Ashington Campus development
Four former Northumberland College students have come full circle to play a key role in building the new Ashington Campus.