Complaints Procedure
A complaint is an expression of concern or dissatisfaction with the services provided or actions taken by the college(s).
This procedure applies to all students, apprentices, parents or carers, salon or restaurant clients and employers (not contracted to the college).
Where a contract exists between the college(s) and another party, the terms of the contract will apply following the informal stage. Complaints should be handled in a professional non-confrontational manner.
Our full complaints policy and procedure can be found here.
College updates
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EPNE colleges celebrate outstanding results
August 13, 2026
Students across college group are celebrating after receiving their A-Level, T Levels and technical results.
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Northumberland College alumni lead Ashington Campus development
July 29, 2026
Four former Northumberland College students have come full circle to play a key role in building the new Ashington Campus.
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EPNE among country’s best for Higher Education student satisfaction
July 27, 2026
EPNE's Higher Education provision has been ranked among the country’s best universities in the latest National Student Survey (NSS).