Complaints Procedure
A complaint is an expression of concern or dissatisfaction with the services provided or actions taken by the college(s).
This procedure applies to all students, apprentices, parents or carers, salon or restaurant clients and employers (not contracted to the college).
Where a contract exists between the college(s) and another party, the terms of the contract will apply following the informal stage. Complaints should be handled in a professional non-confrontational manner.
Our full complaints policy and procedure can be found here.
College updates
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Sunderland’s HICSA scoops triple honours at RICS North East Awards
July 9, 2026
Sunderland’s HICSA has been named the North East’s Project of the Year after winning a trio of honours at the 2026 RICS North East Awards.
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HICSA wins Constructing Excellence North East Retrofit Award
July 7, 2026
Sunderland’s Housing Innovation and Construction Skills Academy has won the prestigious Constructing Excellence North East (CENE) Retrofit Award.
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North East colleges outperform national achievement rates
June 9, 2026
Colleges for North East England, a powerful partnership of Further Education providers, is celebrating exceptional achievement rates.