Complaints Procedure
A complaint is an expression of concern or dissatisfaction with the services provided or actions taken by the college(s).
This procedure applies to all students, apprentices, parents or carers, salon or restaurant clients and employers (not contracted to the college).
Where a contract exists between the college(s) and another party, the terms of the contract will apply following the informal stage. Complaints should be handled in a professional non-confrontational manner.
Our full complaints policy and procedure can be found here.
College updates
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North East colleges outperform national achievement rates
June 9, 2026
Colleges for North East England, a powerful partnership of Further Education providers, is celebrating exceptional achievement rates.
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Colleagues across EPNE volunteer across communities and organisations
June 2, 2026
More than 500 staff recently donated their time and expertise to local communities as part of a Volunteering Day.
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Students explore design and architecture careers at academy launch
June 1, 2026
Industry experts inspired the next generation of architects and designers at the launch of the Academy for Regional Design and Architecture (ARDA).