Complaints Procedure
A complaint is an expression of concern or dissatisfaction with the services provided or actions taken by the college(s).
This procedure applies to all students, apprentices, parents or carers, salon or restaurant clients and employers (not contracted to the college).
Where a contract exists between the college(s) and another party, the terms of the contract will apply following the informal stage. Complaints should be handled in a professional non-confrontational manner.
Our full complaints policy and procedure can be found here.
College updates
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Rob Lawson OBE returns to chair Education Partnership North East
EPNE has announced the appointment of Rob Lawson OBE as its new Chair of Governors, marking a return to the college group.
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Building Leadership Capability Across the North East
Supporting employers across the North East to develop confident and effective leaders at every level.
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EPNE appoints Executive Principal for Regional Skills strengthening No...
EPNE has appointed Iain Nixon as Group Executive Principal to strengthen the college group’s role in North East economic growth.