What’s it all about?
The delivery of excellent customer service is invaluable in various sectors, but none more so than the health and social care sector. Healthcare leaders are increasingly acknowledging healthcare as a customer-focused service in the same way that other service industries are, with good service being directly related to patient satisfaction.
It is vital that those working in the health and social care sector are aware of the impact of customer service and are able to identify the needs of every customer who accesses health and social care services.
This course will equip learners with a detailed understanding of customer service in health and social care, effective communication and team work in health and social care settings and the needs of customers who access health and social care services.
No previous knowledge and experience are required; however, minimum level 1 English skills would be beneficial for completion of assessments.
| Study level | Cost | Additional fees |
|---|---|---|
| 19+ | Free (subject to eligibility checks) | There are no additional costs if you meet the eligibility criteria, which will be explained during enrolment. |
You will be added to our Equal platform, where you will be able to access all the learning resources and assessments to complete. You will be allocated your own personal tutor who you can contact throughout your studies. You will be required to work through a series of tasks and activities designed to reinforce the learning process and demonstrate your knowledge. Your personal tutor will then assess your work and provide you with constructive feedback for each unit. All of our award-winning learning resources are of the highest quality and are designed to be engaging and interactive to keep you focused on your learning at all times. This course is available paper-based too on request.
You should be able to work at a Level 1 in Functional Skills.
This is a 16 week distance learning course to be completed independently, in your own time, with support from learning resources and a personal tutor. We advise you allocate dedicated study time on a weekly basis to fit around your commitments.
This course is ideal for learners who wish to develop an awareness and understanding of how to deliver effective customer service in health and social care settings. Anyone who currently works in the health and social care sector and wishes to progress their career would benefit from this course, as would anyone who is looking to work in the sector.
The qualification is suitable for learners aged 19 and above.
This course is split into four manageable units:
- Unit 1: Preparing to deliver customer service in health and social care settings
- Unit 2: Effective communication for health and social care
- Unit 3: Understand the specific needs of customers accessing health and social care services
- Unit 4: Team work in health and social care settings
Ofsted Outstanding!
We're proud to be rated Outstanding by Ofsted across all areas. highlighting the continuous efforts of our students and staff. This exceptional recognition marks a significant milestone in our remarkable journey.
A large team of inspectors met with students, staff, college leaders, employers, and community partners during a rigorous enhanced inspection visit where they extensively assessed the performance and quality of provision across all campuses in Sunderland College, Northumberland College and Hartlepool Sixth Form College.