Complaints Procedure
A complaint is an expression of concern or dissatisfaction with the services provided or actions taken by the college(s).
This procedure applies to all students, apprentices, parents or carers, salon or restaurant clients and employers (not contracted to the college).
Where a contract exists between the college(s) and another party, the terms of the contract will apply following the informal stage. Complaints should be handled in a professional non-confrontational manner.
Our full complaints policy and procedure can be found here.
College updates
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EPNE among country’s best for Higher Education student satisfaction
July 27, 2026
EPNE's Higher Education provision has been ranked among the country’s best universities in the latest National Student Survey (NSS).
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Sunderland’s HICSA scoops triple honours at RICS North East Awards
July 9, 2026
Sunderland’s HICSA has been named the North East’s Project of the Year after winning a trio of honours at the 2026 RICS North East Awards.
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HICSA wins Constructing Excellence North East Retrofit Award
July 7, 2026
Sunderland’s Housing Innovation and Construction Skills Academy has won the prestigious Constructing Excellence North East (CENE) Retrofit Award.