Complaints Procedure
A complaint is an expression of concern or dissatisfaction with the services provided or actions taken by the college(s).
This procedure applies to all students, apprentices, parents or carers, salon or restaurant clients and employers (not contracted to the college).
Where a contract exists between the college(s) and another party, the terms of the contract will apply following the informal stage. Complaints should be handled in a professional non-confrontational manner.
Our full complaints policy and procedure can be found here.
College updates
-
Cancer in the Workplace – Building Knowledge, Confidence and Cul...
May 12, 2026
EPNE recently hosted another vital roundtable discussion on workplace practices for employees living with precancerous conditions or cancer.
-
DfE regional director explores transformational opportunities for pupi...
April 30, 2026
Regional director for the North East at the DfE visit Sunderland College.
-
Construction educators collaborate to shape future skills training
April 28, 2026
Teachers, employers and industry experts from across the region came together for the first North East Construction Educator Conference.