Complaints Procedure
A complaint is an expression of concern or dissatisfaction with the services provided or actions taken by the college(s).
This procedure applies to all students, apprentices, parents or carers, salon or restaurant clients and employers (not contracted to the college).
Where a contract exists between the college(s) and another party, the terms of the contract will apply following the informal stage. Complaints should be handled in a professional non-confrontational manner.
Our full complaints policy and procedure can be found here.
College updates
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Sunderland College host Business and Apprenticeship Awards
March 24, 2026
Education Partnership North East held an inspiring event to celebrate the achievements of the region’s apprentices.
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Putting People at the Centre of Excellence: Our Journey as a Centre fo...
March 6, 2026
As a Centre for Excellence in SEND, our role is not to present ourselves as having all the answers, but to create spaces where practitioners learn.
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First North East CTEC Regional Construction Skills Director Appointed
February 12, 2026
Sunderland College appoints Rebecca Storey as first Regional Construction Skills Director for new North East Construction Technical Excellence College