Complaints Procedure

A complaint is an expression of concern or dissatisfaction with the services provided or actions taken by the college(s).

This procedure applies to all students, apprentices, parents or carers, salon or restaurant clients and employers (not contracted to the college).

Where a contract exists between the college(s) and another party, the terms of the contract will apply following the informal stage. Complaints should be handled in a professional non-confrontational manner.