Level 2 Information, Advice and Guidance

Anyone wishing to undertake the certificate should be aged 19 or over. You will need to have at least a Level 1 qualification in literacy as you will be expected to write answers for assessment purposes.

If this is your first full Level 2 qualification you will be asked to complete a declaration form.

The qualification aims to develop your knowledge and understanding of the concepts and practices of information, advice and guidance. It is designed to provide you with the essential knowledge required to carry out every day and more complex tasks, such as signposting and referrals, providing information, advice and guidance to schools, colleges and groups whilst understanding how to manage information effectively.

You will explore specialist advice work over a range of practices, housing, debt and employment along with developing an understanding of refugee, immigrant and asylum information, advice and guidance. You will analyse your personal and communication skills and demonstrate how these can be developed.

You will be added to our Equal platform, where you will be able to access all the learning resources and assessments to complete. You will be allocated your own personal tutor who you can contact throughout your studies. You will be required to work through a series of tasks and activities designed to reinforce the learning process and demonstrate your knowledge. Your personal tutor will then assess your work and provide you with constructive feedback for each unit.
This course is available paper-based too on request.

You should be able to work at a Level 1 in Functional Skills.

This is a 16-week course that requires your own time management for study. You will be given submission dates to keep you focused on the 16-week timeframe.

Flexible

This course aims to equip you with the practical skills needed to successfully convey information, advice or guidance in a wide range of situations and sectors. The course covers a variety of key topics that are crucial to providing an excellent and efficient service, including questioning, listening and communicating techniques, the importance of confidentiality and how to overcome barriers.

This course is split into five manageable units:
Unit 1: Information, advice or guidance in practice
Unit 2: Developing interaction skills for information, advice or guidance
Unit 3: Signposting and referral in information, advice or guidance
Unit 4: Information, advice or guidance in context
Unit 5: Skills for advice providers

Cache

This course is suitable for anyone working in, or looking to work in, a role which involves the giving of information, advice or guidance. The knowledge gained by carrying out this qualification is transferable across a wide range of sectors, allowing you to apply it to your own employment context.

The minimum age requirement is 19 years old.