Level 2 Customer Service for Health and Social Care Settings Certificate

No previous knowledge and experience are required; however, minimum level 1 English skills would be beneficial for completion of assessments.

You will be added to our Equal platform, where you will be able to access all the learning resources and assessments to complete. You will be allocated your own personal tutor who you can contact throughout your studies. You will be required to work through a series of tasks and activities designed to reinforce the learning process and demonstrate your knowledge. Your personal tutor will then assess your work and provide you with constructive feedback for each unit. All of our award-winning learning resources are of the highest quality and are designed to be engaging and interactive to keep you focused on your learning at all times. This course is available paper-based too on request.

You should be able to work at a Level 1 in Functional Skills.

This is a 16 week distance learning course to be completed independently, in your own time, with support from learning resources and a personal tutor. We advise you allocate dedicated study time on a weekly basis to fit around your commitments.

Distance learning requires you to work independently through learning resources and the completion of assessment questions and tasks. Submission dates for assessments will be scheduled evenly throughout the 16 weeks.

This course is ideal for learners who wish to develop an awareness and understanding of how to deliver effective customer service in health and social care settings. Anyone who currently works in the health and social care sector and wishes to progress their career would benefit from this course, as would anyone who is looking to work in the sector.

The qualification is suitable for learners aged 19 and above.

This course is split into four manageable units:

- Unit 1: Preparing to deliver customer service in health and social care settings
- Unit 2: Effective communication for health and social care
- Unit 3: Understand the specific needs of customers accessing health and social care services
- Unit 4: Team work in health and social care settings

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The benefits for completing this course are:

- Gain a nationally recognised qualification
- Improve your adult social care skills to help you create a long-standing career pathway in your chosen industry
- Courses are delivered as distance learning, allowing you to choose when and where to study
- Personal tutors are assigned to ensure you have the support needed to succeed