What’s it all about?

This course is designed for learners aged 18 or over, who wish to develop their knowledge of customer service. It is ideal for those who are already employed in a customer service role, who wish to study the programme as part of their own continuous professional development or for those who wish to improve their understanding to increase their opportunities of finding work.

Students wishing to undertake the certificate should be aged 18 or over. You will need to have at least a Level 1 qualification in literacy as you will be expected to write answers for assessment purposes.

If this is your first full level 2 qualification you will be asked to complete a declaration form.

Call our team on 0191 511 6127 to enrol.

Study level Cost
19+ FREE *subject to eligibility checks

Interested in our distance learning courses? Get in touch today to enquire

Open Events

find out everything you need to know about Sunderland College and our exciting range of courses!

Pre-register for our next open event